Frequently Asked Questions

Shipment

How long will it take to receive my order ?

Orders are processed within 1-2 business days. Once shipped, delivery takes 6-9 business days.

How can I check the status of my order ?

After placing your order, you will receive a confirmation email with your order number. You can use this order number to track your shipment on our order tracking page : Track Your Order

Return & Refund

Can I return an item ?

Customers in the United States and the United Kingdom can return both defective and non-defective products within 30 days of the delivery date without providing any reason. please visit our return page

How can I initiate a return ?

To return a product, please use the return label included in the packaging. Send the item by mail to the return address mentioned on the return label. Ensure the package is securely sealed before shipping. If you need further assistance, please contact our customer support team : 

E-mail: contact@sheizy.com
Phone number: +1 91 75 63 63 75

Who pays for return shipping ?

Returns are free of charge. We will cover all return shipping costs.

How long does it take to get a refund ?

After receiving the returned item, the refund will be processed within 14 days . A confirmation email will be sent. 

Order & Payment

Do you offer free shipping ?

Yes, we offer free shipping on all orders.

Are there any additional taxes or fees ?

No, the prices displayed on our website include all applicable taxes (VAT), so there are no additional fees at checkout.

Can I cancel my order ?

We strive to process orders quickly. If you wish to cancel your order, please contact us as soon as possible at contact@sheizy.com We will do our best to accommodate your request, but cannot guarantee cancellation if the order has already been processed.