return and refund policy
contact information
For questions regarding returns and refunds, please contact our customer service:
E-mail: contact@sheizy.com
Phone number: +1 91 75 63 63 75
Address: 254 CHAPMAN RD, STE 208 NEWARK, DE 19702. Etats-Unis
Return period
Customers in the United States and the United Kingdom can return both defective and non-defective products within 30 days of the delivery date without providing any reason.
Return instructions
To return a product, please use the return label included in the packaging. Send the item by mail to the return address mentioned on the return label. Ensure the package is securely sealed before shipping. If you need further assistance, please contact our customer support team.
Return costs
Returns are free of charge. We will cover all return shipping costs.
Exchanges
Customers in the United States and the United Kingdom can request a free exchange within 30 days of the delivery date.
Restocking Fee
There is no cost for restocking.
timelines
- Return Period: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing Time: After receiving the returned item, the refund will be processed within 14 days . A confirmation email will be sent.
- Refund Methods: Refunds will be made to the original method of payment used for purchase.
Return and Refund Policy
- Return if you change your mind: You can return the item within 30 days. We will offer either a replacement or a full refund.
- Defective products: If you receive a defective item, contact us immediately. we will cover the return shipping costs and offer either a replacement or a refund.
- Damaged products: If the item arrives damaged, please send us photos of the damage within 48 hours of receipt. We will cover return shipping costs. We will offer either a replacement or a full refund.
- Incorrectly delivered products: If you receive an incorrect item, contact us - we will cover the return shipping costs and send you the correct product.
- Undelivered order: If your product has not arrived, we will initiate an investigation with the shipping carrier. If the package is not found, you will receive a full refund or a replacement.
- Cancellation after order: You can cancel your order before it is shipped. If it has already been shipped, follow the return process after receiving it.
Return address
Address: 254 CHAPMAN RD, STE 208 NEWARK, DE 19702. Etats-Unis
Questions ?
Visit our FAQ page or contact our customer service.
Website name: SHEIZY
Company name: BEN GLOBAL BUSINESS LLC
Address: 254 CHAPMAN RD, STE 208 NEWARK, DE 19702. Etats-Unis
Email: contact@sheizy.com
Phone number: +1 91 75 63 63 75
Customer service: Monday to Friday from 9:00 a.m. to 5:00 p.m.
Response time: Our customer service responds within 24/48 hours on working days.